Who Causes More IT Headaches?

Who Causes More IT Headaches?

CIO.com’s Kristin Burnham outlines a Forrester Research report that details whether Gen Yers or Gen Xers are more problematic to a smooth running IT department.  Despite how the question is positioned, it turns out they’re not as dissimilar as one may think:

You’ve heard the Gen Y stereotypes before: They’re lazy workers, exude entitlement and have been reared on social technologies that they bring into the workplace, whether IT departments like it or not.

A new Forrester Research (FORR) report sheds light on the latter issue,headache finding that Gen Y workers actually are not much different than Gen Xers or in some cases, even Baby Boomers, when it comes to their views on technology. Businesses should consider and rely more on this Gen Y group of employees when implementing policies and technologies, Forrester advises.

Among Forrester’s findings:

  • Gen Y believes their technology is better than your technology.
  • Despite this, Gen Y is no more likely than Gen X to bring the tech to work.
  • While Gen Y likes their tech better, they’re still satisfied with the tech they use for business.
  • Gen Y embraces the IT department.

Very interesting findings, especially the rationales behind each.  Read the whole piece over at CIO.

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