QUOTE: On Being in the People Business

October 18, 2010
miproconsulting
Blog

“We are in the people business. It doesn’t matter if you’re in the banking business, your customers, you’re in the people business, and it’s how you treat people. I grew up with the thought that I wanted to treat people the way I’d like to be treated, and I think if you do that, it’s pretty hard to go wrong.”

— Nolan Ryan on comparing his cattle ranch business with working with ballplayers.

So simple. How do companies lose sight of this so easily?

Oh, right. Because simple is hardly ever simple.

(Via SvN)

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