In Part II of our Supplier Self Service series, we will explore Announcements and Welcome information.
The customer can enter any desired or needed welcome information. This is information that the customer would like their suppliers to understand and have available to them and is controlled by the customer.
Announcements are also added by the customer. These may include any current or future events which the customer would like to share with their suppliers.
Under FAQ’s, the customer can provide information and training to help enable the supplier work with the Self Service applications.
Here, we would typically want to provide enough information to allow the supplier to do as much as possible on their own, thus reducing the need for phone calls into the customer.