If you’re a PeopleSoft customer, you’ve probably run into a bug, or an “unintended feature” of your products and have had to work with Oracle Support to resolve the issue. You’ve also probably wondered just what is covered by support and for how long. The Oracle Lifetime Support Policy is simple, predictable and flexible. It helps your entire Oracle technology environment stay current and functioning as designed. From database to middleware to applications and hardware, the benefits of the industry’s most comprehensive support coverage are yours as a PeopleSoft customer.
Oracle support comes in three levels:
- Premier: This support provides you with maintenance and support of your Oracle Database, Oracle Fusion Middleware, and Oracle|PeopleSoft Applications for five years from their general availability date.
- Extended: This support allows you to be in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications at an additional cost to your organization.
- Sustaining: This support provides maintenance for as long as you use your Oracle|PeopleSoft software. This will include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.
Here’s how the current support schedule plays out. If you are a PeopleSoft Financials customer already on 9.2, your Premier support will run through December of 2024, with the availability of Extended support through December of 2027. However if you still haven’t upgraded (what are you waiting for?) Premier support of your 9.1 PeopleSoft Financial software has expired, and Extended support is only available to you through January 2018.
For a comprehensive guide to the Oracle Lifetime Support Policy, click here, or contact us to help guide you through the 101 pages of policy and help you find the solution that is right for your organization.
You may also want to go to My Oracle Support, log in with your Oracle Credentials & click on the Knowledge tab to view some of the “How-To” videos on navigating the support web site and making the most out of your experience with your PeopleSoft products.
If you have any questions at all…do not hesitate to contact us!