Overview and Key Features of Oracle AI Agent Studio for Fusion Cloud Applications

Overview and Key Features of Oracle AI Agent Studio for Fusion Cloud Applications

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Oracle has introduced the AI Agent Studio for Fusion Cloud Applications, a new platform integrated within the Oracle Fusion Cloud Applications Suite. This studio empowers customers and partners to easily create, customize, deploy, and manage their own AI agents and agent teams without requiring specialized AI expertise. The Oracle AI Agent Studio aims to automate repetitive tasks, simplify business processes, and enhance productivity across various industries and business functions (finance, HR, supply chain, sales, customer service, and marketing). It builds upon Oracle’s existing embedded AI agents by offering the flexibility to address unique and evolving business needs. Notably, the AI Agent Studio is included at no additional cost for Oracle Fusion Cloud Applications customers.

Oracle AI Agent Studio Offers:

1. Democratization of AI Agent Creation

  • The core theme is to make AI agent creation accessible to business users and administrators who can create, configure, and deploy agents without any special AI expertise.
  • Oracle provides easy-to-use tools within the studio, allowing users to leverage pre-built templates and natural language prompts to build their own AI agents.
  • This democratized approach enables businesses to address their unique and evolving business needs that might not be covered by generic AI solutions. According to Steve Miranda, EVP of Applications at Oracle, “business leaders need the flexibility to create specific functionality to address their unique and evolving business needs,” and the AI Agent Studio provides this capability.

2. Flexibility and Customization

  • Users are not limited to pre-built agents; they can quickly customize and build their own AI agents.
  • The studio offers customization options, including the ability to extend beyond Fusion apps, for example triggering Outlook for email notifications.
  • A key aspect of flexibility is the choice of LLMs, allowing users to select from Oracle optimized LLMs, LLMs like Anthropic, or OpenAI to suit specific business needs and use cases.

3. Teamwork and Orchestration of Agents

  • The platform supports not just individual agents but also agent teams to support multi-step, coordinated workflows to achieve a business goal.
  • Users can leverage agent team orchestration features to set up multiple agents to work alongside people on complex tasks through pre-configured templates.
  • For enhanced control, users can implement human checkpoints and approvals throughout multi-step processes, such as adding human approval before a work order is created.

4. Deep Integration with Oracle Fusion Applications

  • A significant advantage is the “Native Fusion integration,” meaning the Oracle AI Agent Studio inherently understands the business objects and APIs of Fusion apps without any customization.
  • This allows agents to quickly build enterprise-ready agents by providing direct access to Oracle Fusion Applications APIs, knowledge stores, and predefined tools without complex customizations.
  • For example, a Maintenance customer can confirm the agent can access service history to make recommendations that are specific to each piece of equipment and ensure the maintenance manuals used by AI agents are current and complete.
  • This integration also automatically preserves enterprise-specific business logic within AI-powered workflows.

5. Extensibility and Third-Party Integration

  • Users can perform agent extensibility, allowing them to modify and extend the 50+ pre-packaged Oracle Fusion Applications AI agents by adding documents, tools, prompts, or APIs to address their specific industry and business needs.
  • The platform also enables third-party system integration through secure APIs, facilitating collaboration between Oracle Fusion Applications AI agents and agents from other applications for complex processes.

6. Trust, Security, and Governance

  • The Oracle AI Agent Studio is built with a trust and security framework, ensuring that agents operate within a secure environment.
  • Agents created within the studio always apply the latest Oracle Fusion Applications security configurations, policies, and access controls, eliminating the need for reconfiguring security settings.
  • Validation and testing tools are included to help users maintain trust and accuracy by verifying and monitoring results within AI-driven workflows, supporting reliability, repeatability, explainability, security, and performance.

7. Real-World Applications and Benefits

  • Customer Service: Recommending steps to resolve service requests based on distinct products or services, triaging based on issue severity, customer sentiment, or company policy.
  • Manufacturing: Predicting asset failures and suggesting preemptive actions like providing repair advice that includes cost estimates and required skills based on history.
  • Maintenance: Assisting maintenance supervisors to support them in critical repair assessments of valuable equipment.
  • The overarching benefit is to increase productivity in every industry by automating repetitive tasks and simplifying processes. With the Oracle AI Agent Studio, customers will be able to further extend automation and ultimately, achieve more while spending less.

8. Analyst Endorsement

  • Industry analysts from Constellation Research, IDC, and Nucleus also commend Oracle’s strategy, emphasizing the importance of customization, ease of use, and the potential for significant business value and productivity gains for Oracle customers at no additional cost. Mickey North Rizza from IDC calls the “kind of functionality at no extra cost…a huge win for Oracle customers.”

The Oracle AI Agent Studio for Fusion Cloud Applications represents a significant step towards empowering businesses to leverage the potential of AI agents tailored to their specific needs. By offering a user-friendly platform with robust features for creation, customization, integration, security, and validation, Oracle is enabling organizations to build their own digital workforce and achieve new levels of automation and productivity within their existing Fusion Cloud environment at no additional cost. The positive reception from partners and analysts further underscores the strategic importance and potential impact of this new offering. 

While AI capabilities could significantly improve your ability to consume Oracle Fusion Cloud applications, MIPRO can help transform your AI strategy with our expert guidance.  Learn how Gen AI solutions can enhance, automate, and refine your business processes through our Oracle Center of Excellence team leaders. Partner with MIPRO to integrate AI solutions into your business ecosystem to pioneer your market space.

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