ORACLE LIFETIME SUPPORT POLICY
Did you hear? Oracle announced a change to the Oracle Lifetime Support policy for PeopleSoft applications that further illustrates their commitment to PeopleSoft. As of June 2018, Oracle has no plans to end PeopleSoft investment or support.
Oracle has adjusted the Oracle Lifetime Support policy and intends to provide Premier Support “through at least” December 2030 for its PeopleSoft Continuous Innovation Releases. PeopleSoft applications (CRM, CS, ELM, FMS, ESA, SCM and HCM) moved to a Continuous Innovation model with the initial delivery of the 9.2 release in March of 2013.
These support policy changes are documented on page 5 (the 9th page of the document) of the updated Oracle Lifetime Support Policy for Oracle Applications.
Further adjustments to the Oracle Lifetime Support policy include Oracle’s plan to review and update this policy on an annual basis. Beginning in calendar year 2019, Oracle intends on extending the currently stated Premier Support “through at least” date by one year and to repeat this annually. These annual, one-year incremental extensions to PeopleSoft are planned to continue until further notice from Oracle. This creates a rolling window of 10+ years of Premier Support for the PeopleSoft Continuous Innovation Releases.
This change in the Oracle Lifetime Support policy demonstrates Oracle’s acknowledgement that customers who continue to rely on PeopleSoft applications for their core business processes need a better understanding of their support timeline horizons. The investment that Oracle continues to make in the PeopleSoft applications remains strong and there are NO plans to end investment or de-support PeopleSoft.
The information on the Oracle support change and more was included in a recent Oracle blog posting “Oracle’s Commitment: No Plans to End PeopleSoft Investment or Support – June 2018”
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