Pangs of Entrée Envy: Oracle’s Multi-Vendor Support Program (MVSP)

Have you ever gone out to dinner and ordered something that the waiter convinces you is just mouth-wateringly delicious? Your stomach is rumbling just thinking about how good it is going to taste. Your dinner partner orders something not nearly as enticing. And you eagerly anticipate the arrival of your meal with a smug sense of satisfaction that you have, without a doubt, ordered the better meal.

The meals arrive. Your dish looks pretty good, maybe not exactly as it was described, but definitely edible. But her meal looks really good and tempts you to reach across the table and try a bite. The first pangs of entrée envy are taking root. But you begin to eat your meal and it is okay, not amazing, but okay. Your friend raves about how utterly delectable her meal tastes and as you watch her savor each forkful, you experience full-blown entrée envy.

This is what I experienced when I learned about Oracle’s Multi-Vendor Support Program – full blown entrée envy. The program ends the finger-pointing between support departments; there is no more “that’s not our problem.” Support departments work together to help the mutual customer. It is all about helping the customer resolve issues in the most timely cost-effective manner possible. What a novel concept: a customer support department that truly wants to help the customer!

Oracle’s Multi-Vendor Support Program (MVSP) “facilitates seamless collaboration between Oracle Global Customer Support and our partners to resolve mutual customer support–related issues, which may involve more than one vendor’s product. The overall focus of this program is to enhance the level of customer satisfaction by minimizing any possible conflicts for a mutual customer.”

The benefits of the program include:

• Enhanced Support Value
• Accelerated Implementations
• Cost-effectiveness
• Improved Response Time
• Enhanced Customer Satisfaction

Oracle’s MVSP is a truly customer-centric support program, an increasingly rare find in a world where businesses seem provide attentive pre-customer service but very little post-customer service. If you’re not familiar with the MVSP, give it a look. It truly is the better entrée.

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