How’d you like that headline? Yes, you and I both know KPI is an acronym for Key Performance Indicator but the goal for most organizations is to utilize these valuable metrics to keep profits increasing. KPIs are the lifeblood for any company; they provide the pulse of the business. All of the various metrics that
Read More...I was sitting at my son’s hockey game a few weekends ago thinking what makes a group of guys go out there and give it 110% game after game, week in and week out? Win, lose (because there are always going to be losses) or tie, to go out there and give it your all,
Read More...Have you ever gone out to dinner and ordered something that the waiter convinces you is just mouth-wateringly delicious? Your stomach is rumbling just thinking about how good it is going to taste. Your dinner partner orders something not nearly as enticing. And you eagerly anticipate the arrival of your meal with a smug sense
Read More...An astonishing 37% of hiring managers are using social networking sites to research applicants, with over 65% of the group using Facebook as their primary source. The days of doing a routine background check using CRB Direct on your criminal past or even credit history have been widened to include voyeurism into your daily life
Read More...Imagine this. An adviser tells an employer that by introducing a working practice they could cut costs, reduce their carbon footprint, improve productivity and make life better for their workforce. Should the employer listen hard and think how to make it work for the organization? Or should they say, ’It sounds like a good idea,
Read More...At a recent meeting with our sales team, one of our regional directors commented that he receives emails from me at crazy times — late at night, early in the morning, all hours of the day and night. This comment prompted a response from one of the partners that I was “connected 24 x 7″.
Read More...As many of our longtime readers know, our company uses the Net Promoter Score (NPS) to gauge customer satisfaction. The NPS focuses on one simple question: “How likely are you to recommend MIPRO Consulting to a friend or colleague?” That’s it. That’s the central focus and the key metric with respect to how good a
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