Benefits Assistant Chatbot

March 16, 2021
Larry Zagata
Blog

New in HCM PUM Image 36 is the addition of Benefits ChatBots. With the Benefits Assistant tile, users can access the Benefits Assistant Chatbot for quick answers to queries related to benefits.

Benefits Assistant Chatbot - Benefit Details

For the Benefits Chatbot from PeopleBooks, the Benefits Assistant skill consists of the following intents:

EntryGreeting
GetAdminContactInfo
GetDependentBeneficiary
GetLifeEventInfo
GetMainMenu
GetOpenEnrollmentInfo
GetPlanCost
GetPlanDetail
GetPlanProvider
UpdateBenefitSummary
ExitAssistant
UnresolvedIntent

The following chart outlines some Examples of Use Cases.

Additionally, chatbots can be appropriately configured for your specific organization’s needs. You can find information on the Benefits Assistant Chatbots in PeopleBooks here.

If you would like more information on this topic, please reach out to me at [email protected].

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