Creating a Client-Consulting Service Partnership Six Tips for Clients when Buying Consulting Services by is one of the best things I have read in the past year. It speaks directly to the things we, as a consulting service firm, deal with every day and provides insight into the consulting firm-customer relationship, especially the first paragraph
Read More...I was at a client recently. I was hunkered down in their conference room trying to knock out a few emails in between meetings. I noticed a sign that caught my attention. The sign read 10 Rules for Meetings and was clearly posted as some guiding principles for those who use the room. It included a
Read More...After 25 years in consulting, one of the foundations of every consulting relationship is the element of trust. While you may buy software based on features and functionality, or you may buy hardware based on performance metrics, you typically select a consulting relationship based on a level of trust. Measuring that “sense” is not always
Read More...As the calendar flips to March, we can all look forward to the end of a long winter, as well as the dawning spring. But March also brings the annual Alliance conference. Alliance is by far one of my favorite events. I can remember attending what I believe was their second conference, which then was
Read More...I can remember my parents telling me that someday we would not use cash. I can remember people telling me that pennies would be obsolete (I can also remember my accounting teacher telling me that every penny counts). Yet these all seemed about as far away as some of the things I saw in an
Read More...If people are connected by six degrees of separation, then I contend that raw data and true IT wisdom are connected by four degrees of understanding. Let me explain. (And this won’t involve Kevin Bacon at all. Promise.) For the past 25 years I have implemented ERP systems that essentially are a historical picture of
Read More...After 25 years of implementing ERP solutions, I have had countless discussions about the successes and failures of various projects. Each project has unique characteristics, so no two are ever alike, but there are many common themes for both success and failure. When talking about success, the common themes are planning, communication, realistic expectations, a
Read More...Today, I received one of the most interesting signature blocks I have ever seen. Some people just include their name. Some include their full mailing address. Some include a witty saying that seems to capture their personality. And a few put it all together in a full social media statement. I tend to take the
Read More...I have spent the last 25 years of my career either managing implementations or working with customers to ensure a successful implementation. During that time, my most prominent theory for the use of consultants is that ‘trial and error is not an implementation methodology’. It’s true. Many companies consider the use of consultants for various
Read More...In the past few weeks there seems to be increased interest in the Real Estate Management applications, which I guess makes me wonder, “What took so long?” For the last 20 years, the PeopleSoft applications have offered us an opportunity to eliminate point solutions and replace them with integrated PeopleSoft modules. I believe the saying
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