(VIDEO) PeopleSoft Talk: Self Service in PeopleSoft HCM, Featuring Maria Ana Santiago
We have weekly talks with clients about PeopleSoft HCM 9.2 and why it’s such a worthwhile upgrade. In the most recent version of PeopleSoft Talk with Marc Weintraub, Director of PepleSoft HCM Product Strategy Maria Ana Santiago gives a great 12-minute rundown on what makes PeopleSoft HCM so effective. Topics covered include:
- HR transformation
- How HR needs to align – and drive – business strategy
- HR must move from an administrative role into a force that shapes business direction
- The typical day versus the ideal day for an HR chief
- The impact of millennials entering the workforce
- The millennial generation works and thinks and behaves in different ways, and they need other things from the HR department
- Employee and Manager self-service
- HR needs to focus on organizational strategy, so more time is needed for that at the necessary expense of daily HCM operating tasks
- Self-service allows HR to keep strict focus
- Self-service decreases incoming HR ticket/request flow and reduces conversation chattiness
- Most importantly, self-service is a cultural change – if an organization isn’t ready, the conversion will be unsuccessful
- PeopleSoft HCM 9.2 makes for easy self-service
- Intuitive, free-text, loose-syntax search, a la Google
- Brings comfortable web idioms into HR system – co-opts known behavior
- Today it’s not about the desktop computer, per se, but rather about mobile and post-PC work (e.g. tablets)
All this and much more. Worth your time to watch if you are considering/planning your move to PeopleSoft HCM 9.2.
