ITC Holdings, a long-time PeopleSoft customer, enlisted MIPRO Consulting for their HCM upgrade project from PeopleSoft 9.0 to 9.1. The upgrade afforded ITC with an opportunity to refine the configuration and enhance business processes associated with their HCM implementation, with a specific focus on Benefits Administration, Payroll and Recruiting.
An acquisition bringing 750 new employees to ITC accelerated the timeline of the project to ensure that all systems were operational and that ITC could provide the same level of self service that the acquired employee community was used to. After conducting a BluePrint session to clearly define project expectations, objectives and a risk mitigation strategy, MIPRO proceeded with the functional and technical upgrade to version 9.1.
The MIPRO team focused on meeting the objectives defined in the BluePrint session and worked collaboratively with ITC to meet the aggressive timeline. Thanks to MIPRO’s passion for PeopleSoft and dedication to doing the right thing, ITC was not only fully prepared for their new employees, but had a greater understanding of the ‘why’ behind how their system was configured—enabling the company to optimize business processes and make informed business decisions.
“MIPRO carefully listens and then delivers candid, honest feedback. They’ve done this multiple times for us, coming in on time and on budget, without the all too common change orders we’ve experienced with other vendors.”—Denis DesRosier, CIO, ITC Holdings