Service Offerings

Your Trusted Oracle Cloud Partner

Leverage our specialized industry-wide domain expertise to implement and operate critical Oracle Cloud business solutions. With a partner you can trust, MIPRO can guide you through your Cloud transformation journey with a global service delivery team.

1. Implementation

Solution Roadmap & Strategy

End-to-End Project Management

Implementation Progress Audit (IPA)

Change Management

2. Managed Services

Proactive Application Support

Quarterly Upgrades & Testing

Continuous Improvement

Problem Resolution

3. Consulting Services

Process Improvement Workshops

6-week Cloud Migration Assessment

Project Management

Data Migration Services

4. Technical Services

Integrations

Report Development

Redwood UI Migration

Application Enhacements

Oracle Cloud Managed Services

Our Oracle Cloud Managed Services offer sustainable support for Oracle Cloud applications when the need to leverage more from the product requires an additional skilled workforce to meet business needs. Our clients receive tailored support, including a delivery manager, service level agreements, and cloud impact analysis for quarterly releases.

Managed Services Scope of Work

Our Managed Services Scope of Work for Oracle Fusion Applications are typically drawn based on the discovery meetings with each of our customers as the needs are different from one customer to another. We cater the scope in a way it addresses the current pain points, mitigates any business risks and enhances the usability of the product with the new releases.

Support Team & Hours

  1. Global Delivery Team – US/Canada/LATAM/India
  2. Working Days: Follow the Sun or Business Hours Support
  3. After Hours Support: Stand-by Support/On-Call
  4. 365x24x7 SLA Driven Support: Emergency or Critical Incidents

Application Maintenance & Support Services (Saas)

  1. Functional Support
  2. Application Fixes
  3. Incidents & Change Management
  4. Regulatory Compliance Changes
  5. UI Extensions & Minor Enhancements
  6. Quality Assurance
  7. Changes to Reports/Analytics
  8. Knowledge Documentation
  9. Oracle Support Coordination

Infrastructure & Platform Support Services (IaaS/PaaS)

  1. Operational Support
  2. Configuration Support
  3. Interoperability Support
  4. Security Support
  5. Performance Monitoring
  6. Installation and Upgrade Support
  7. Oracle Patch Updates and Management
  8. Operating Systems and Other Third-Party Security Patches

Issues/Tickets Logging:

  1. Adoption of User Tools for Logging & Tracking Incidents/Problem Tickets
  2. Level 2 & 3 Support Originates Tickets Submitted by Customer’s ITS Teams and Key Business Users

Other Support Services:

  1. Support and Maintenance of Non-PROD Environments
  2. Audit Support During External or Internal Audits
  3. Proactive Support Services for Quarterly Upgrades by Performing Impact Analysis

Oracle Cloud Implementation

Implementing Oracle Cloud Applications is a strategic decision that can significantly influence your organization’s operational dynamics and growth trajectory. At MIPRO, we prioritize a solution-driven approach in our cloud implementations, which results in shorter implementation times and faster returns on investment for our customers. This method showcases Oracle’s out-of-the-box functionality and best practices within application products, creating a strong foundation for customer success.

Why Partner with MIPRO

Flexible, Scalable, and Transparent

  • Choose What You Need: Subscription, Fixed Scope, Staffing, On Demand, Nearshore, Offshore, Hybrid
  • Simple and Efficient Payment Plans
  • Scalable Support Based on Your Needs

Your Support Team

  • Global Delivery Team
  • Dedicated and Named Resources
  • Oracle Cloud-Certified Consultants Only

Preventive & Proactive Support

  • SLA-Driven, Wherever Applicable
  • Regular Health Checks and Reporting
  • Proactive Analysis of Quarterly Upgrade Impacts
Get Started Today