Blue Cross Blue Shield of Alabama

Blue Cross and Blue Shield of Alabama (BCBSAL), the largest provider of healthcare benefits in Alabama, engaged MIPRO Consulting to perform a system upgrade from PeopleSoft 8.9 that would boost critical business processes like recruiting, HR and payroll. BCBSAL also wanted to eliminate customizations wherever possible.

MIPRO performed a full system upgrade to PeopleSoft HCM 9.1 and PeopleTools 8.52, simultaneously performing a fit-gap analysis to determine what customizations could be eliminated. The MIPRO team also applied Profile Management to enhance HR functionality, and automate several processes related to Fair Labor Standards Act (FLSA) functionality within the PeopleSoft Payroll module.

The project achieved a successful, seamless go-live after stringent testing led by MIPRO, allowing employees to tap into additional functionality that has streamlined workflow and decreased the cost of system maintenance for BCBSAL.